Personal Emotional Intelligence Program

The quality of service begins with the quality of connection with oneself.

This personal program trains each participant to recognize and manage their own emotions, building the foundation for more balanced teams and a service that feels human, empathetic, and consistent.

"Knowing Your Emotions"

Training Foundations:

What emotions are and how the brain builds them (Lisa Feldman Barrett).
Emotional Granularity to better identify and name feelings.
Emotional self-awareness (Daniel Goleman) to spot physical and mental signals.

Service Impact:

Manage stress during peak occupancy by identifying emotions early.
Increase tolerance with difficult guests, avoiding automatic reactions.
Improve internal communication by expression emotions clearly.

"Managing Emotions: What We Feel"

Training Foundations:

Emotional Regulation model (James Gross) to manage one's own emotions.
Cognitive reappraisal and mindfulness to transform experiences.
Response modulation (breathing, movement, focus) for clearer actions.

Service Impact:

Stay calm during setbacks or demanding guests.
Reduce burnout and maintain professionalism under pressure.
Foster a balanced team climate that boosts guest satifaction.

"Active Listening"

Training Foundations:

Active Listening principle (Carl Rogers) applied to hospitality.
Silence as a tool of respect.
Paraphrasing, clarification, and emotional validation to show real understanding.

Service Impact:

Better understand guests an defuse tensions.
Improve communication, leadership, and teamwork.
Build trust and deliver a service where guests feel truly heard.

At Room for Emotions, we transform psychology techniques and communication models into practical tools for hospitality.

Our trainings help leaders and teams manage emotions in daily operations, improve internal coordination, and create experiences that result in more satisfied guests and better reviews.

Each program is tailor-made, following an initial conversation where we explore your hotel’s needs and define the action plan together.

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Empathy.

Your Luxury Amenity

Train empathy as a concrete skill and turn any interaction into a memorable experience.

"Empathy as Experience"

Training Foundations:

Differentiate cognitive, emotional, and compassionate empathy (Daniel Goleman).
Perspective-taking exercises to step into others' shoes without losing boundaries.
Empathic listening (Carl Rogers) to recognize emotions and respond with sensitivity.

Service Impact:

Anticipate guest needs before they turn into complaints.
Resolve internal conflicts with greater sensitivity and respect.
Create a more human workplace that values team emotions.
Strengthen loyalty: guests who feel understood return and recommend the hotel.

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Interpersonal Emotional Intelligence Program

Understanding others requires sensitivity, presence, and practice.

In hospitality, the way we connect with people defnes the guest experience. This interpersonal program trains leaders and teams in reading, understanding, and managing others' emotions, strengthening internal cooperation and creating a service where every interaction conveys empathy and professionalism.

"Managing Others' Emotions"

"How to Read People

"Personality Types"

"Nonverbal Communication"

"Communication Styles"

Training Foundations:

Emotional Regulation model (James Gross) to support others' emotions.
De-escalation techniques (tone, pauses, eye contact) to lower intensity.
Validation and paraphrasing to contain without absorbing the load.

Service Impact:

Speed up processes by resolving complaints without long discussions.
Reduce staff turnover.
Prevent discounts by defusing conflicts early.
Improve cross-department coordination.

Training Foundations:

Body language and microexpressions (Paul Ekman) to spot quick signals.
Paralinguistics (tone, volume, pauses) as emotional indicators.
Congruent Communication model (Virginia Satir) to detect mismatches.

Service Impact:

Ancitipate complaints and prevent bad reviews.
Provide quick solutions to tired or tense guests.
Prevent errors by detecting staff tensions and reallocating tasks..

Training Foundations:

DISC y Big Five models to understand personality styles.
Recognize communication and reaction patterns in guests and staff.
How to adapt interactions to each profile.

Service Impact:

Tailor service to guest personality type.
Reduce internal clashes by understanding work styles.
Boost upselling by adjusting the message.
Strengthen leadership by knowing what drives each type.

Training Foundations:

Body language (Allan Pease) to transmit trust and confidence.
Paralinguistics (tone, pace, pauses) to reinforce verbal messages.
Align verbal and nonverbal cues to avoid contradictions.

Service Impact:

Build trust through coherent communication.
Convey calm in tense situations.
Avoid misunderstandings by aligning words, tone and gestures.
Deliver clearer, more consistent service.

Training Foundations:

Communication styles (Virginia Satir) and their impact on relationship.
DISC model to identify direct, influential, steady, and analytical styles.
Adapt messages for greater clarity depending on the listener.

Service Impact:

Avoid misunderstandings between areas by recognizing different styles.
Improve coordination under pressure.
Provide more personalized service based on each guest's expression..

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Strategic Communication & Leadership Program

We support middle managers and executives in strengthening their leadership through emotional management and communication. .

This program combines emotional intelligence tools with strategic communicatino techniques for leaders who want to motivate, align, and guide their teams with both humanity and effectiveness.

Group workshops, one-on-one sessions, or a combined program tailored to your needs.