True hospitality starts from within

EI Academy for Service Professionals

Room for Emotions Academy is a dynamic training space focused on emotional intelligence applied to hospitality.

With over 20 years of experience in hospitality, service and training, we bring together techniques and models from renowned psychologists and adapt them to the reality of the industry, transforming them into practical tools that elevate the way people work, communicate, and lead.

This project is born from one certainty:

True hospitality begins within.

We welcome hoteliers, entrepreneurs, and all those passionate about service who want to bring emotion into the way they lead, serve and connect.

Welcome to Room for Emotions.

KEY BENEFITS

• Deliver a more human and reliable service

• Better reviews and stronger online visibility

• Enhanced digital reputation

• Turning problems into guest loyalty

• More satisfied and loyal guests

• Lower staff turnover

Free Consultation

Schedule your free call to explore your needs and challenges and create an action plan tailored to you goals.

After our assesment, we design a customized plan with training options adapted to your reality and needs.

Practical training, online or onsite for every level of your hotel team, with follow-ups designed to turn learning into action.

Training Roadmap

Live Workshops with Follow-Ups

OUR APPROACH

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"People will forget what you said, people will forget what you did, but people will never forget how you made them feel"

Maya Angelou

Hi!

I'm Mini Borelli, founder of Room for Emotions

I have always believed that disconnection between people begins with disconnection from ourselves. If we don't understand our inner world, it becomes almost impossible to understand someone else's.

And in this industry, the other person is the key.

I know that working in service is not easy: people reflect parts of ourselves we don't always recognize, awakening intense emotions--pleasure, anger, frustation, or exhaustion. We can learn how to manage a hotel, but we also need to learn the emotional disciplines that keep us centered, help us respond with mastery, empathy, and tolerance, and allow us to set kind boundaries when needed. These skills not only improve our work, they also transform our personal relationships--and the most important relationship of all, the one with ourselves. From that place, hospitality becomes magnetic, capable of enriching our quality of life and attracting loyal guests.

This project was born from years of experience with both guests and hoteliers, but also from years of working on myself. My purpose is to share emotional tools that inspire not only memorable experiences, but also a way of living hospitality as a deep, everyday value that transforms how we serve and how we live.

The world needs more conscious humans. Let´s make service a bridge toward that.